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Payments & Shipping

PAYMENT

All orders must be paid in full before they are shipped.

We accept Visa and MasterCard through PayPal on our website. You do not need a PayPal account to pay by credit card.

You can also pay by e-transfer to info@dierbe.ca.

For phone orders, credit card information is required at the time of purchase.

For international orders, we accept credit card payments only.

Certified cheques, money orders, wire transfers, and personal cheques may be accepted upon approval and at the discretion of Di Erbe Inc.

SHIPPING

We ship our orders using Canada Post and always do our best to offer you the most affordable shipping option available.

For online orders, shipping options and costs are provided at checkout, so you can choose the option that works best for you.

For phone orders, we will confirm the available shipping options and cost with you before your order is shipped.

Orders are shipped from our warehouse in Winnipeg, Manitoba, Canada.

Please make sure your shipping address is correct when placing your order. Di Erbe Inc. is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us because of an incorrect address, we can resend it once the package is received, but additional shipping charges will apply.

Di Erbe Inc. is not responsible for loss, damage, or delays that may occur during shipping. If there is an issue with your shipment, please contact us as soon as possible so we can help.

Commercial Orders Within Winnipeg

For commercial accounts within Winnipeg city limits, orders under $1,000 are generally subject to a $10–$15 delivery fee.

For commercial orders outside Winnipeg, we will ship using your preferred shipping option. Please speak with your Di Erbe representative to discuss the best option for your order.

Express shipping is available upon request.

Back-ordered items are not automatically shipped separately. Our regular ordering policies will apply once the item is back in stock.

For local deliveries, we deliver to houses and the main floor of buildings or apartments only. We do not deliver to PO Boxes.