Return & Cancellation

RETURN POLICY

We want you to be happy with your Di Erbe purchase, which is why we offer a 100% Customer Satisfaction Policy.

Items purchased in-store or online may be returned within 14 days of receiving your order, subject to the conditions below.

A 20% restocking fee will apply to approved returns. Original shipping charges are non-refundable.

Before Returning an Item

All returns require prior approval and a return authorization number. Please contact us before sending anything back.

Returns requested after the 14-day period will not be accepted.

Products must be:

• In their original packaging

• Unopened and in saleable condition

• Unused and undamaged

Partially used products are not eligible for a refund.

If We Made an Error

If we made a mistake with your order, please let us know. We will gladly cover the cost of reshipping the correct item.

Skin Sensitivity or Allergic Reaction

If you experience skin irritation or an allergic reaction after using a Di Erbe product, please contact us. We will review the situation and may accept the return.

Any refund or credit in these circumstances is subject to a quality control inspection.

Commercial & Wholesale Returns

Di Erbe Inc. is not responsible for unsold commercial inventory. We do not accept returns simply because a product did not sell.

We also do not accept returns directly from a third-party customer. If you purchased a Di Erbe product through another retailer or seller, please contact the original seller first. Any replacement must be approved by Di Erbe Inc.

Wholesale products purchased more than 12 months ago are not eligible for refund or replacement.

Seasonal products are final sale and cannot be returned or refunded.